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Got Questions? 

Unitel Solutions has the answers. Read the following information to learn more about our virtual phone systems. Should you have further inquiries, feel free to call or email us.

When do I pick my
phone number? 

You pick your main phone number (a local or toll-free number of your choice) during the signup process. Any additional numbers are chosen and managed by logging into your Unitel Solutions account after signing up.


Already have a business number you’d like to keep? During the signup process, you also have the option to transfer an existing phone number to use with your Unitel Solutions account.

How does call forwarding work? 

Every plan allows you to forward calls to any telephone, phone number, extension, or your Unitel Solutions mobile app. You can also forward to multiple phones at once or to different numbers at different times of the day on a customizable schedule.

When can I start receiving
phone calls?

Most numbers are activated immediately after you sign up. Custom vanity numbers may take up to 1-3 business days to activate. If that's the case, we'll let you know before you check out.

What happens if I go over my
plan's minutes?

You may upgrade to a different plan that offers more minutes per month or simply pay 3.9¢ per minute for additional minutes on any plan. Whatever's cheaper for you works for us. It's your choice.

When do I add additional features to my account? 

Additional numbers and premium features, like call recording, voicemail transcription, or conference call, can be added to your Unitel Solutions account after signing up.

What's the difference between the plans? 

Besides the number of users and minutes, the only difference between the plans is that the Office plan allows users to sync a softphone and/or a desk phone (IP-phone) to their employee extension to use for inbound and outbound calling. All plans included the mobile app for inbound and outbound calling.

Do I have to use the Unitel Solutions mobile app or other
VoIP devices? 

No, you can simply forward calls to any existing telephone, phone number, extension, voicemail, or any combination of multiple phones on a customizable schedule.

If I choose the Office plan, when do I get VoIP desk phones? 

If you already have desk phones (IP-phones) you’d like to use, our customer support team will help you configure them to work with your account. If not, you can order new phones after you sign up, and we’ll ship them to you pre-configured and ready to use.

Can I add more users to the
Office plan?

Yes, you can add more users to your Office plan any time after you’ve created your account for just $9.99/user/month.

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